24x7 Monitoring and Alerting
Our monitoring software takes a pulse on the health of your computer around the clock. The software reports back to our monitoring portal which allows proactive management of issues before they become major problems.
Viruses are malware programs that replicate and are capable of impacting processing speeds, deleting crucial files and causing irreparable damage to your computer. Our software keeps your machines up-to-date and protected without hindering performance.
We provide Anti-Malware protection for each computer we manage. We supply software that is recognized in the industry for its unparalleled ability to detect the behaviors of today's malware and effectively stop it at the source.
Device Connection Software
Our monitoring software includes 2 access tools, LogMeIn Pro and ScreenConnect. These tools allow us to access your computer systems anywhere, anytime.
Windows and 3rd Party Patch Management
Our monitoring software supports automatic, scheduled deployments of Windows and 3rd party security patches to your computers.
Comprehensive Tracking of Software and Hardware
Our monitoring software tracks the software, hardware, warranty and product-key information on each computer. This data gives us the ability to perform preventative maintenance and troubleshooting.
US-based Help Desk Team
Our technical team is based in Massachusetts and is staffed by certified IT professionals. We believe in getting on the phone with you and resolving your issues so you can get back to doing your job.
Unlimited Priority Support from our Service Desk
We deliver fast, courteous, expert problem resolution for any issues that may arise. Our standard hours of operation are Monday through Friday, 7:30am to 5:30pm - with off hours support available.
Unlimited On-site Support
Occasionally an issue cannot, or should not, be resolved Occasionally an issue cannot, or should not, be resolved Occasionally an issue cannot, or should not, be resolved using our device connection software. We provide unlimited on-site service at no additional charge. We provide unlimited on-site service at no additional charge. We provide unlimited on-site service at no additional charge.
Office 365 (E1)
Office 365 is cloud based subscription plan that include access to the standard Office applications as well as other productivity services. Exchange Online hosted email for business is also included.
MailGuard Email Filtering & Encryption
MailGuard delivers robust inbound and outbound spam/virus filtering, plus built-in email continuity to allow continued access to email even when your infrastructure is offline. It also provides protection for your customers and your business by encrypting sensitive email. Privacy is ensured and all regulatory compliance requirements are met.
Backup Monitoring and remediation for Storsite
If you are using our industry leading Storsite backup solution, all backup monitoring and remediation of problems with the backup are included.
Quarterly Non-Critical Patch Deployment
Security patches and hotfixes eliminate security vulnerabilities. All critical patches are released automatically. All non-critical patches and hotfixes are deployed quarterly. This process protects your computer from critical threats and allows you to work with minimal interruption.
Sometimes system bugs and problems are not easily solvable and the only way to mitigate the issue is to start over. This process includes backing up any locally stored data, reformatting and reinstalling the Operating System, and reloading and configuring all of the system applications.
Switch, Firewall, and Router Updates
Keeping your entire network secure is very important to us. We keep your servers and PCs up to date and we also monitor and periodically patch your network devices.
3rd Party Application Support
Many businesses use applications that are specific to their industry. We provide a one stop shop for all of your company's technical support needs. We directly support your 3rd party applications and if needed, communicate with the vendor on your behalf.
Our system alerts us when your Internet connectivity stops. We automatically engage the service provider on your behalf in order to get the issue resolved as quickly as possible.
Our solution includes troubleshooting printers sitting next to your workstation or sitting hundreds of miles away. Our experts provide peace-of-mind and ensure ALL IT operations run efficiently and effectively.
Phone System Management
As the single point of contact for all of your technology needs, you can call our Help Desk whenever you have any technology problem, including issues with your phone system. We perform basic troubleshooting and if we are unable to solve the problem quickly, we can engage the phone system vendor on your behalf and manage the issue until it is resolved.
Technology Purchasing Support
We provide a needs analysis and computing pre-purchase support for our clients interested in purchasing technology. We make recommendations based on your business needs, the kind of work the device will be used for, and the kind of portability required.
Monthly Strategy Meetings
A service team leader meets with your team monthly to help align your technology needs with your business goals.
Our Complete Care plan is an all-inclusive service program. The only thing you will ever pay for again is hardware. Yes, hardware however installing, updating and maintaining the hardware is included. What else is included? Special projects, server backups, night and weekend work, custom or specialized software application support, office moves and training services. It's all included!