As a key member of our Help Desk Team, you’ll share your technical expertise with our clients, provide caring and expert technical support, and resolve simple to complex technical issues.
RESPONSIBILITIES:
Provide professional and caring advanced technical support to our clients.
Help to keep our clients’ end users productive by documenting, monitoring, and resolving issues in a timely manner.
Perform root-cause analysis and resolution.
Research knowledge base repositories for technical solutions and configurations.
Maintain industry expertise by learning new and evolving technologies and by attaining designated professional certifications.
Contribute to our vision and direction by helping improve Help Desk practices.
QUALIFICATIONS:
Minimum of 3 Years of Hands-On Experience Supporting Network and Desktop Technology is required
Industry standard PC and workstation hardware
Windows 7, 8 and 10 OS
Microsoft Windows Server 2008, 2012, 2016 OS
Active Directory
Exchange Server
Cloud based services including: Office 365, Dropbox, and Box.com
VMware 5.5 +
Windows Remote Desktop Server and Terminal Server
IBM, Lenovo, and Industry Standard Server Hardware
Enterprise UTM (unified threat management), anti-virus and malware protection solutions
Network backbone devices including switches, routers, and firewalls
WHY SHOULD YOU JOIN ANETWORKS?
This is an outstanding opportunity to use your organizational skills and talent to help increase efficiency and drive results, with tremendous growth potential.
We recognize and reward talent.
We invest in our employees’ professional growth, making them more knowledgeable and valuable within the industry.
Our employees are constantly encouraged and challenged to take their careers to the next level.
We hire only the best people who help make our company awesome.
Our employees are uniquely positioned to help drive growth, creating new opportunities for the entire team.
We have excellent short-term and long-term benefits, including medical, dental and life insurance, and generous paid time off (PTO).
We have a strong business plan with clear objectives, and a team that is fully aligned with our mission to help us get there.
Our leaders have the vision, passion and experience to continue driving our company forward, making aNetworks an exciting place to work.
You’ll be part of a winning team, and enjoy a great work environment and culture!